At ARSA, we are committed to providing quality products and reliable customer support. Our warranty information explains how to request assistance if your ARSA Ice Bath or Chiller develops a fault covered by the applicable warranty terms.
Coverage
The ARSA Ice Bath and Chiller may be covered by a manufacturer's warranty against defects in materials and workmanship, subject to the specific product warranty terms. Coverage, duration, and available remedies may vary depending on the product model and purchase conditions. Please refer to your warranty documentation or contact ARSA to confirm the coverage applicable to your purchase.
Exclusions
The warranty may not cover damage or faults resulting from improper installation, misuse, accidents, neglect, unauthorised repairs or modifications, or failure to follow the product's installation and maintenance instructions. Normal wear and tear, cosmetic damage, and damage caused by freezing temperatures, unsuitable water conditions, or incorrect electrical connections may also be excluded, subject to the applicable warranty terms and consumer protection laws.
Claim Process
If you experience a problem with your ARSA Ice Bath or Chiller, contact the ARSA support team with your product details and a description of the issue. Our team may request photographs, videos, troubleshooting information, or an inspection to help assess the problem. Once your claim has been reviewed, we will advise you on the next steps in accordance with the applicable warranty terms.
