At ARSA Ice Bath, customer satisfaction is our priority. We are committed to providing quality ice bath products and a reliable shopping experience. This Return and Refund Policy explains the conditions and procedures for returning products, requesting replacements, and receiving refunds.

1. Return Eligibility

Customers may request a return if the purchased product meets the following conditions:

1. The product is damaged during delivery.

2. The product has a manufacturing defect.

3. The wrong product has been delivered.

4. The product does not match the confirmed order specifications.

Products must meet the applicable return conditions to qualify for a return or replacement.

2. Return Period

Customers should contact ARSA within 7 days of receiving the product to report damage, defects, or incorrect deliveries.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law or covered by the product warranty.

3. Conditions for Returns

To qualify for a return, the following conditions may apply:

1. The product should be unused, where applicable.

2. The product should be returned with its original packaging.

3. All accessories, manuals, and included components should be included.

4. Proof of purchase or order confirmation must be provided.

5. Photographs or videos may be requested to verify the reported issue.

Products showing damage caused by misuse, improper installation, unauthorized modification, or negligence may not qualify for a return under this policy.

4. Non-Returnable Products

The following items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws:

1. Products damaged due to improper handling after delivery.

2. Products modified or repaired without authorization.

3. Products showing signs of misuse or unauthorized alterations.

4. Used products that cannot be safely resold for hygiene reasons.

5. Damaged or Defective Products

If you receive a damaged or defective ARSA Ice Bath product, please contact our support team as soon as possible.

Customers should provide:

1. Order number and purchase details.

2. Clear photographs or videos of the issue.

3. A description of the damage or defect.

4. Delivery information, if required.

After reviewing the request, ARSA may offer a replacement, repair, refund, or another appropriate resolution in accordance with applicable policies and laws.

6. Refund Policy

Once a returned product has been received and inspected, ARSA will notify the customer about the refund decision.

If approved:

1. Refunds will generally be processed through the original payment method.

2. Processing times may vary depending on the payment provider or bank.

3. Any applicable deductions will be communicated before processing.

4. Refunds will be handled in accordance with applicable consumer protection laws.

7. Replacement Policy

If a product is confirmed to be damaged, defective, or incorrectly delivered, ARSA may arrange a replacement subject to product availability and applicable policy conditions.

Customers will be informed about the replacement process and estimated delivery timeline.

8. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.

Any eligible refund will be processed according to the applicable refund terms.

9. Return Shipping Charges

If a return is approved because of a manufacturing defect, transit damage, or an incorrect product supplied by ARSA, applicable return shipping arrangements will be communicated to the customer.

For other approved returns, shipping costs may be the customer's responsibility, where permitted by applicable law.

10. Warranty Coverage

Certain ARSA Ice Bath products may include a manufacturer's warranty. Warranty coverage, duration, exclusions, and claim procedures will be specified in the product documentation or warranty terms.

A warranty claim does not automatically guarantee a refund or replacement.

11. Policy Changes

ARSA Ice Bath reserves the right to update or modify this Return and Refund Policy at any time. Updated terms will be published on this page with the revised effective date.

12. Contact Us

For return requests, refund enquiries, replacement assistance, or other concerns, please contact the ARSA Ice Bath customer support team using the contact details provided on our website.

ARSA Ice Bath – Your Satisfaction, Our Commitment.